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Screen-printing
Information |
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INK COLOR-MATCHING – No charge
for PMS color match unless otherwise indicated. However, exact color
match is not guaranteed and a pre-production proof is required.
Metallic and fluorescent inks are not available.
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INK COLOR CHANGE – $50.00(v)
per color for beach towels and $25.00(v) for all other products.
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STANDARD INK COLORS - Process
blue, blue, navy, yellow, athletic gold, orange, red,
scarlet, maroon, purple, teal, kelly
green, hunter green, and black. White may be used
on non-terry products.
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Re-Orders |
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SCREEN-PRINTING - Films are
kept on file for two years from last order. Re-orders after two
years will require new screens and films, and will be billed at 50%
regular price.
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EMBROIDERY - No embroidery
digitization charges for re-orders placed within 2 years.
Digitization required on re-orders after 2 years will be billed at
50% of the regular price.
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Shipping |
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All Simba™ Collection and Spa Towel orders shipped FOB Kentucky. All
other orders shipped FOB Baltimore, MD.
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DELAYS: Towel Specialties is not responsible for late
deliveries by carrier, nor shall be held responsible for shipping
delays due to acts of God, terrorism, war, or strikes.
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SHIPPING METHOD: Standard shipment through UPS or FEDEX only.
When using Towel Specialties’ shipper number, unless explicitly
stated on your purchase order, UPS shipments will be sent out at
residential rates. Airborne, DHL and US Postal Service are not
available. For customer-arranged carrier, customer is responsible
for arranging pick-up during normal business hours. Verification of
pick-up must be made through the carrier, not Towel Specialties.
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SHIPPING CHANGES: To meet your delivery date, orders are
often manufactured well in advance of their ship date. Therefore,
shipping changes must be made at least 72 hours in advance of your
ship date.
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TRACKING: By providing your e-mail address on the purchase
order, you will receive an automated update, with tracking numbers,
when your order ships. Using our six-digit order acknowledgment
number, UPS or FEDEX orders shipped FOB Maryland can be tracked
online at:
www.towelspecialties.com/track.asp.
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PACKAGING: Standard bulk packaging is used, unless otherwise
requested. Special handling (non-standard carton quantities) is
available but may require additional time and cost
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DROP SHIPMENTS: $6.25(v) per destination must be provided on
an Excel spreadsheet. If an Excel spreadsheet is not provided, an
additional processing fee of $3.25(v) per destination will apply.
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PALLETIZING AND SHRINK WRAPPING: $10.00(z) per pallet.
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AIR SHIPMENTS: Dimensional weight applies to most products.
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SHIPMENTS OUTSIDE CONTINENTAL U.S.: Must go through
customer-designated freight forwarder.
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POLY BAGGING: $.25(r) per unit. No charge for poly bagging
robes.
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Rush Charges |
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Changes and Cancellations |
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To
stay ahead of schedule, orders are typically produced well in
advance of your ship date. Therefore, no changes or cancellations
regarding production or shipping may be made once a paper proof or
pre-production sample (if required) is approved. All changes must be
submitted in writing to Towel Specialties and are not considered
firm until you receive a written acknowledgement confirming your
change.
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Return & Claims |
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A
15% restocking charge applies on all pre-approved returns.
Merchandise returned to Towel Specialties without an RMA number
(Returned Merchandise Authorization) will be refused and returned to
sender. Requests for merchandise returns must be made in writing
within 10 days of receipt of merchandise. Sewn products are custom
made, and are non-returnable. Blank products, once altered by a
third-party, decorator or customer, may not be returned. Under no
circumstances should tape or stickers be placed on the terry cloth
products as this may cause damage and affect your ability to receive
credit. Customer/decorator is responsible for ascertaining
suitability (including, but not limited to, color, quality and
style) of blank products prior to decorating. Towel Specialties will
not be responsible for shortage claims when merchandise is shipped
to a decorator. Box weight audits are used to determine actual
package quantities at time of shipment. Any claims for delays or
damage in transit must be made with carrier.
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Product Warranties |
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All products are guaranteed against
defects in material and workmanship for a period of 90 days from the
invoice date, and may be returned for credit or replacement.
Warranty does not apply to products decorated by anyone other than
Towel Specialties or used for institutional purposes. Any product
warranty expressed or implied is null and void if products are
commercially laundered, institutionally used or otherwise receive
improper care.
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COMMERCIAL/INSTITUTIONAL USE:
All products are intended for promotional use. Institutional use of
products is outside of the intended use and therefore would not be
covered under normal care instructions nor product warranty.
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